Last updated: July 14th, 2023
We have had to implement a cancellation policy to ensure efficient scheduling and utilization of our resources. Effective immediately, the following cancellation rules will be in place:
- Cancellation Notice: A minimum of 24hours/days of advance notice is required for cancellations or rescheduling of appointments. This allows us to offer the vacant slot to other clients and minimize disruptions to our schedule.
- Late Cancellation/Lost Appointment Fee: Cancellations made within 3 hours/days of the scheduled appointment will incur a late cancellation or lost appointment fee of 15%. This fee is intended to compensate for the time and resources allocated for the appointment that could not be reallocated at short notice.
- No-Show Policy: Failure to show up for a scheduled appointment without prior notification will be considered a no-show. No-shows will be subject to a fee equivalent to 50% of the service cost. This policy ensures fairness to our team and allows us to accommodate other clients who may have been turned away due to the appointment being held.
Thank you for your understanding and cooperation regarding our cancellation policy. We appreciate your support in maintaining an efficient and effective scheduling system.